Mobile Fiber Technician – Install & Service

Brightspeed; Mebane (NC); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Brightspeed is seeking a Fiber Service Technician-Mobile to install and maintain fiber internet for residential customers. The role requires frequent travel (in-state and out-of-state) to align with order volume, supporting field operations, and performing maintenance on outside plant facilities.

You will climb poles, work in confined spaces, and assist sales referrals while ensuring safety and customer service excellence.

Qualifications

• Ability to travel.
• High School diploma or equivalent experience.
• Ability to distinguish colors on facilities.
• Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training.
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).
• Ability to work aloft (e.g. ladder).
• Ability to work outside in all weather conditions and at various hours of the day/night.
• A valid driver’s license and satisfactory driving record.
• Positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
• Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions.
• Active Learning (curious seeker of added information and actively works to improve skills).

Responsibilities

• Mobility. Travel (in-state and out-of-state) is required for this position and will be frequent as we align our workforce with where the order volume is highest.
• Installing fiber based high-speed internet for consumer customers.
• Performing maintenance and repair on outside plant facilities where necessary to facilitate installation.
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
• Managing a weekly per diem in support of travel expenses
• Observing all safety rules and regulations
• Assisting other technical personnel in the performance of their duties when requested
• Actively supporting sales and marketing related activities
• Directing customer facing work and sales referrals

Skills

Travel

Color vision

Ladder safety

Customer service

Safety awareness

Teamwork

Active listening

Problem solving

Education

High School diploma

Tools

MS Office

Job description

Brightspeed is seeking a Fiber Service Technician-Mobile to install and maintain fiber internet for residential customers. The role requires frequent travel (in-state and out-of-state) to align with order volume, supporting field operations, and performing maintenance on outside plant facilities.

You will climb poles, work in confined spaces, and assist sales referrals while ensuring safety and customer service excellence.