Mobile Expert — Tech-Savvy Retail Associate

T-MOBILE USA, Inc.; Bothell (WA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants & employee stock

Employee stock purchase plan

Paid time off and holidays

Mobile service and home internet-disoc

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

The role emphasizes building product knowledge, using digital tools to showcase plans, and delivering a high-quality shopping experience. 6 months of retail or customer service is preferred, with a focus on teamwork and strong communication.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience, preferably in retail.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver technology and service solutions.
• Utilize digital tools to demonstrate network coverage and plan features.
• Complete training to learn retail processes and wireless technologies.
• Collaborate with colleagues to ensure a seamless customer experience.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

The role emphasizes building product knowledge, using digital tools to showcase plans, and delivering a high-quality shopping experience. 6 months of retail or customer service is preferred, with a focus on teamwork and strong communication.