Mobile Expert: Tech Solutions & Customer Experience

T-Mobile USA, Inc.; Alabama; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical/dental/vision insurance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers, showcase technology and service options, and guide shoppers through their purchasing journey. You will build product knowledge, demonstrate solutions via digital tools, and collaborate across teams to ensure a seamless customer experience.

The role emphasizes customer interaction, problem solving, and using resources to inform recommendations. Training is provided, with a focus on growth within a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Ability to learn quickly and adapt in a fast-paced setting.

Responsibilities

• Develop proficiency in customer service and sales to provide personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to expand knowledge of retail processes and wireless technology.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers, showcase technology and service options, and guide shoppers through their purchasing journey. You will build product knowledge, demonstrate solutions via digital tools, and collaborate across teams to ensure a seamless customer experience.

The role emphasizes customer interaction, problem solving, and using resources to inform recommendations. Training is provided, with a focus on growth within a fast-paced retail environment.