Mobile Expert: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Hampstead (MD); On-site; USD 2,686,320 - 3,030,720; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Paid time off and holidays

Tuition assistance

Job summary

T-MOBILE USA, Inc. seeks a Mobile Associate to enhance customer experiences by engaging in retail operations. The role requires proficiency in customer interactions, leveraging technology, and demonstrating products to meet customer needs.

Expected to train on retail processes and collaborate with colleagues, candidates should have a High School Diploma/GED and customer service experience. T-Mobile offers competitive pay starting at $19.50/hour, with benefits to support employee growth.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience is preferred.
• Must be at least 18 years of age and legally authorized to work in the US.

Responsibilities

• Provide personalized technology and service solutions to customers.
• Use digital tools to enhance customer understanding of products.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues for a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience (preferred)

Job description

T-MOBILE USA, Inc. seeks a Mobile Associate to enhance customer experiences by engaging in retail operations. The role requires proficiency in customer interactions, leveraging technology, and demonstrating products to meet customer needs.

Expected to train on retail processes and collaborate with colleagues, candidates should have a High School Diploma/GED and customer service experience. T-Mobile offers competitive pay starting at $19.50/hour, with benefits to support employee growth.