Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Fairfax (VA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey.

The role focuses on customer interaction, using digital tools, and making service plan recommendations. Success is measured by customer satisfaction, knowledge, and engagement. Training is provided under the Total Rewards program, which includes stock grants and benefits.

Qualifications

• Change Agility is required.
• Strong communication skills are required.
• Excellent problem solving and customer service abilities are essential.
• Customer service experience is needed.
• Ability to engage and connect with customers is important.
• Ability to multitask in a fast-paced environment is required.
• Sales skills and targets are part of the role.
• Teamwork orientation is valued.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey.

The role focuses on customer interaction, using digital tools, and making service plan recommendations. Success is measured by customer satisfaction, knowledge, and engagement. Training is provided under the Total Rewards program, which includes stock grants and benefits.