Mobile Expert: Tech Solutions & Customer Experience

T-Mobile; Ellsworth (ME); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Employee stock purchase plan

Annual stock grant

Paid time off and holidays

Job summary

At T-Mobile, Retail Associates support customers in a fast-paced environment, helping with technology and service needs. You will build product knowledge and demonstrate solutions while guiding customers through their shopping journey.

Requirements include a High School Diploma and 6 months of customer service or sales experience, preferably in retail. Training is provided and opportunities for growth exist within the team.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales, retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Multitasking

Engaging People

Teamwork

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, Retail Associates support customers in a fast-paced environment, helping with technology and service needs. You will build product knowledge and demonstrate solutions while guiding customers through their shopping journey.

Requirements include a High School Diploma and 6 months of customer service or sales experience, preferably in retail. Training is provided and opportunities for growth exist within the team.