Mobile Expert: Tech Sales with Training & Stock

T-MOBILE USA, Inc.; Jacksonville (FL); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Annual holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment, helping customers with technology and service solutions while building relationships and using digital tools to showcase network benefits.

The role emphasizes training, knowledge growth, and delivering an excellent customer experience onsite in Jacksonville, FL. Base pay starts at $18/hour with training pay and potential incentives.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment, helping customers with technology and service solutions while building relationships and using digital tools to showcase network benefits.

The role emphasizes training, knowledge growth, and delivering an excellent customer experience onsite in Jacksonville, FL. Base pay starts at $18/hour with training pay and potential incentives.