Mobile Expert - In-Store Tech & Customer Solutions

T-Mobile; North Adams (MA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical/dental/vision insurance

Paid time off and holidays

Job summary

T-Mobile is hiring for a Customer Service / Sales role in a fast-paced retail environment. You will assist customers with technology and service needs, demonstrate product features, and guide them through their shopping journey while expanding product knowledge and using digital tools.

Training is provided to build retail processes and wireless technology expertise; success is measured by customer satisfaction and teamwork in delivering personalized solutions.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales in a retail environment preferred.
• Legal ability to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver technology/service solutions.
• Use digital tools to explain network coverage, service plans, and product features.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Punctually perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Customer Service / Sales role in a fast-paced retail environment. You will assist customers with technology and service needs, demonstrate product features, and guide them through their shopping journey while expanding product knowledge and using digital tools.

Training is provided to build retail processes and wireless technology expertise; success is measured by customer satisfaction and teamwork in delivering personalized solutions.