Mobile Expert – Retail Tech & Customer Solutions

T-Mobile; Sulphur (LA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile is hiring at the retail level to engage customers with our technology and service solutions. You will help customers navigate product features, explain service plans, and guide them through their shopping journey in a fast-paced environment.

You will build product knowledge, develop digital tool skills, and participate in training to stay current on wireless innovations. Growth opportunities, a strong benefits package, and a customer-focused culture await you at T-Mobile.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service experience

Job description

T-Mobile is hiring at the retail level to engage customers with our technology and service solutions. You will help customers navigate product features, explain service plans, and guide them through their shopping journey in a fast-paced environment.

You will build product knowledge, develop digital tool skills, and participate in training to stay current on wireless innovations. Growth opportunities, a strong benefits package, and a customer-focused culture await you at T-Mobile.