Mobile Expert: Customer Solutions Specialist

T-MOBILE USA, Inc.; Saint Augustine Beach (FL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Paid holidays

Job summary

T-Mobile USA, Inc. invites you to join our retail team, where you will help customers select technology and service solutions in a fast-paced environment. You will learn product knowledge, demonstrate features using digital tools, and guide shoppers through their journey to build satisfaction and loyalty.

The role emphasizes customer interaction, problem solving, and mastering store processes. Training is provided to enhance product expertise and digital proficiency, enabling you to deliver an

Qualifications

• Change agility skills required.
• Strong communication and problem-solving abilities.
• Customer service with sales aptitude.
• Ability to engage customers and work in a team.

Responsibilities

• Deliver personalized technology and service solutions.
• Demonstrate network coverage, plans, and product features using digital tools.
• Complete training on retail processes and wireless technology.
• Collaborate across channels to ensure a seamless customer experience.
• Contribute to additional duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. invites you to join our retail team, where you will help customers select technology and service solutions in a fast-paced environment. You will learn product knowledge, demonstrate features using digital tools, and guide shoppers through their journey to build satisfaction and loyalty.

The role emphasizes customer interaction, problem solving, and mastering store processes. Training is provided to enhance product expertise and digital proficiency, enabling you to deliver an