Mobile Expert: Customer-Focused Tech & Sales + Stock

T-Mobile; Tukwila (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company stock grants

Paid time off and holidays

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with their technology and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales, using digital tools to explain network coverage and benefits, and complete trainings to stay knowledge‑ready. This role emphasizes delivering a seamless, friendly customer experience and contributes to team success.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a Retail environment.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to gain knowledge of products, services, systems, and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Handle additional duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with their technology and service needs in a fast-paced store environment.

You will build proficiency in customer service and sales, using digital tools to explain network coverage and benefits, and complete trainings to stay knowledge‑ready. This role emphasizes delivering a seamless, friendly customer experience and contributes to team success.