Mobile Experience Specialist — Un-carrier Retail Pro

T-MOBILE USA, Inc.; San Marcos (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Store-in-Store Mobile Associate to engage customers, demonstrate devices, and help shoppers stay connected in a busy warehouse/club setting. You will learn products, use digital tools, and build rapport with diverse customers.

This role emphasizes coaching, consultative selling, and customer education, with training pay during onboarding and a guaranteed base wage plus potential incentives and annual stock grants through the Total Rewards program.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Store-in-Store Mobile Associate to engage customers, demonstrate devices, and help shoppers stay connected in a busy warehouse/club setting. You will learn products, use digital tools, and build rapport with diverse customers.

This role emphasizes coaching, consultative selling, and customer education, with training pay during onboarding and a guaranteed base wage plus potential incentives and annual stock grants through the Total Rewards program.