Mobile Experience Specialist – In-Store Tech & Sales

T-Mobile USA

Provo (UT)

On-site

USD 20,000 - 29,000

Full time

4 days ago

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Benefits offered by this job

Stock grants

Annual stock grant

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

Store-in-Store Mobile Associates at T-Mobile USA operate inside a warehouse/club kiosk, delivering energetic and informed customer interactions in a high-traffic setting. You educate customers, demonstrate products, and guide them to the best wireless solutions while building relationships and trust.

Training is provided to learn the store-in-store experience, products, and processes. The role emphasizes customer service, effective communication, and opportunities to contribute to sales and

Qualifications

High School Diploma/GED (Required) 6 months of customer service and/or sales experience, retail environment. (Preferred)

Responsibilities

Proactively engages with a broad range of customers in a highly-traffic retail environment.
Educate customers, demonstrate and showcase the value of T-Mobile's warehouse/club member benefits.
Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED

Job description

Training is provided to learn the store-in-store experience, products, and processes. The role emphasizes customer service, effective communication, and opportunities to contribute to sales and

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