Mobile Experience Specialist

T-MOBILE USA, Inc.; McKnight and Bay (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

Store-in-Store Mobile Associates at T-Mobile USA, Inc. work in a warehouse/club kiosk setting, engaging a broad range of customers in a high-traffic retail environment.

You will educate, demonstrate, and recommend solutions while delivering outstanding customer experiences and driving sales. We offer formal training on the store-in-store experience, knowledge of products and processes, and opportunities to grow within a dynamic, people-focused culture.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail is preferred.

Responsibilities

• Proactively engages customers in a high-traffic retail environment using digital tools and effective communication.
• Complete training on store-in-store experience, products, processes, and systems to provide the best customer experience.
• Build rapport, drive sales activity, follow up with customers, collect referrals, and manage Be Back processes.

Skills

Leadership

Sales Techniques

Customer Education

Sales

Customer Communications

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Customer Needs Identification

Communication

Customer Satisfaction Management

Customer Service

Customer Engagement

Relationship Building

Coaching

Education

High School Diploma/GED

Job description

Store-in-Store Mobile Associates at T-Mobile USA, Inc. work in a warehouse/club kiosk setting, engaging a broad range of customers in a high-traffic retail environment.

You will educate, demonstrate, and recommend solutions while delivering outstanding customer experiences and driving sales. We offer formal training on the store-in-store experience, knowledge of products and processes, and opportunities to grow within a dynamic, people-focused culture.