Mobile Experience Advisor – Retail Sales

T-Mobile; Madison (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in a learning role within our dynamic retail environment. You will engage customers, demonstrate plans and devices, and build expertise to prepare for the Mobile Expert level.

You’ll receive on-the-job training, a structured path for growth, and benefits as part of a comprehensive Total Rewards package. This role emphasizes customer education, relationship building, and teamwork across channels.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in a learning role within our dynamic retail environment. You will engage customers, demonstrate plans and devices, and build expertise to prepare for the Mobile Expert level.

You’ll receive on-the-job training, a structured path for growth, and benefits as part of a comprehensive Total Rewards package. This role emphasizes customer education, relationship building, and teamwork across channels.