Mobile EV Field Service Technician – Repairs & Diagnostics

Rivian; Phoenix (AZ); On-site; USD 64,472,000 - 92,145,000; Full time

Job summary

Rivian is seeking a hands-on Field Service Technician to support Rivian vehicle repairs across field and service center settings. The role requires collaboration, adaptability, and the ability to travel to multiple locations including the production plant to provide vehicle support as needed.

This level-agnostic posting covers technicians across various seniorities, with availability dependent on business needs. The position may involve weekends and flexible hours based on demand.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.

Job description

Rivian is seeking a hands-on Field Service Technician to support Rivian vehicle repairs across field and service center settings. The role requires collaboration, adaptability, and the ability to travel to multiple locations including the production plant to provide vehicle support as needed.

This level-agnostic posting covers technicians across various seniorities, with availability dependent on business needs. The position may involve weekends and flexible hours based on demand.