Mobile device technician

Talent Groups; Danville (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Talent Groups in Danville, IL is seeking on-site technical support staff to assist participants during scheduled visits and ensure smooth device setup. You will port phones to the required platform and pair Apple Watch devices with participant phones, while verifying connectivity and configurations.

The role requires clear guidance to users, documentation of issues, and strict adherence to data privacy and study protocols.

Responsibilities

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Job description

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols