Assoc Systems Admin

Open Systems Technologies; Brownsville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading technology support company in Brownsville, Texas, is looking for a Technical Support Specialist. The role involves providing on-site assistance to participants with mobile devices and wearables, including configuration and troubleshooting. Ideal candidates will have experience in healthcare technology environments and strong customer support skills. This position offers the opportunity to work directly with participants, ensuring smooth technical operations for their mobile devices.

Qualifications

• 0-2 years of experience in technical support or related fields.
• Knowledge of mobile device management systems.
• Familiarity with healthcare technology environments.
• Excellent communication skills.
• Ability to troubleshoot and resolve issues on mobile phones and watches.
• Strong attention to detail and multi-tasking.

Responsibilities

• Provide on-site technical support to participants.
• Assist with mobile phone porting and configuration.
• Troubleshoot basic technical issues.
• Ensure proper installation of required applications and system settings.
• Verify device connectivity, data synchronization, and functionality.
• Troubleshoot basic technical issues related to mobile devices and wearables.
• Provide clear instructions and guidance to participants on device use.
• Document setup completion and any technical issues encountered.
• Maintain compliance with data privacy, security, and study protocols.

Skills

Experience supporting clinical research or healthcare technology environments

Familiarity with mobile device management (MDM) systems

Ability to troubleshoot and resolve issues on mobile phones and watches

Ability to communicate information effectively

Ability to multi-task and pay close attention to detail

Attention to detail

Education

Previous relevant experience (0-2 years)

Job description

Responsibilities:

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Education and Experience:

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

• Experience supporting clinical research or healthcare technology environments
• Familiarity with mobile device management (MDM) systems
• Experience working in participant-facing or customer support roles
• Ability to communicate information effectively
• Ability to troubleshoot and resolve issues on mobile phones and watches
• Ability to multi-task and pay close attention to detail