Assoc Systems Admin

Open Systems Technologies; Tucson (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading tech services provider in Tucson, Arizona, seeks a candidate to provide on-site technical support to participants. The role includes configuring and troubleshooting mobile devices and ensuring compliance with data privacy protocols. Ideal candidates will have experience in healthcare technology and customer support. This position requires effective communication skills and attention to detail in a fast-paced environment.

Qualifications

• 0 to 2 years of experience in a relevant support role.
• Experience in healthcare technology environments is preferred.

Responsibilities

• Provide on-site technical support for participants.
• Assist with mobile phone porting to required platforms.
• Configure Apple Watch devices with mobile phones.
• Ensure proper installation of applications.
• Troubleshoot basic technical issues with devices.

Skills

Technical support

Mobile device management (MDM)

Troubleshooting

Customer support

Effective communication

Job description

Responsibilities:

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Education and Experience:

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

• Experience supporting clinical research or healthcare technology environments
• Familiarity with mobile device management (MDM) systems
• Experience working in participant-facing or customer support roles
• Ability to communicate information effectively
• Ability to troubleshoot and resolve issues on mobile phones and watches
• Ability to multi-task and pay close attention to detail