Mobile Deployment Technician

VIVA; Charlotte (NC); On-site; USD 55,000 - 83,000; Full time

Job summary

VIVA USA Inc. is seeking an Endpoint MDM Deployment Contractor to support its Unified Endpoint Management team in Charlotte, NC. The role focuses on securely deploying mobile devices to end users and serving as the first line of support for client-issued devices.

You will configure devices, coordinate deployments, maintain documentation, and ensure compliance with IT security standards, while collaborating with the UEM team to minimize operational disruption.

Qualifications

• Hands-on experience with mobile device deployment and configuration.
• Experience with MDM platforms (Intune, AirWatch, or similar).
• Strong end-user support and troubleshooting skills.
• Excellent device scheduling and tracking abilities.
• Collaborative team player with strong customer service.
• Attention to IT security best practices.

Responsibilities

• Configure and set up mobile devices per Evergreen Refresh program.
• Coordinate deployments to end users, including scheduling and handoff.
• Receive, process, and track old devices for secure e-cycling and disposal per policy.
• Provide first-level support for break/fix issues and inquiries on client-issued devices.
• Collaborate with UEM team to ensure smooth device transitions with minimal disruption.
• Maintain deployment, inventory, and support documentation.
• Ensure compliance with client IT security standards during deployment and support.

Skills

Mobile deployment

MDM platforms

End-user support

Organization skills

Team collaboration

IT security

Job description

Position Overview

The client is seeking an Endpoint MDM Deployment Contractor to support the client’s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the client’s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to the client end users. This individual will also serve as the first line of support for client-issued mobile devices.

Key Responsibilities

• Configuring and setting up mobile devices in alignment with the client’s Evergreen Refresh program.
• Coordinating deployments of mobile devices to the client end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to the client policy.
• Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to the client-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to the client operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with the client IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

• Hands‑on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end‑user support with strong troubleshooting and problem‑resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

Skill - Required / Desired - Amount of Experience

• Hands‑on experience with mobile device deployment and configuration, including iOS platforms. - Required - 3 Years
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). - Required - 3 Years
• Ability to provide effective end‑user support with strong troubleshooting and problem‑resolution skills. - Required - 3 Years
• Strong organizational skills for managing device scheduling, tracking, and handoffs. - Required - 3 Years
• Ability to work collaboratively in a team environment while providing excellent customer service. - Required - 3 Years
• Strong attention to detail and commitment to IT security practices. - Required - 3 Years

Notes

Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status