Senior Customer Service Specialist & Relationship Builder

Genuine Parts Company; Mobile (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Genuine Parts Company seeks a Senior Customer Service Representative in Mobile, Alabama, to manage customer inquiries, place orders, and build customer relationships. This role involves coaching less experienced representatives and understanding customer needs. Candidates should have a high school diploma, 5+ years of experience, and excellent communication and negotiation skills. The position offers a benefits package including healthcare, 401(k), and paid time off.

Qualifications

• Typically requires a high school diploma or GED.
• Five years of related experience or an equivalent combination.

Responsibilities

• Responds to customer inquiries and places customer orders.
• Builds customer relationships to drive repeat business.
• Provides coaching and guidance to less experienced representatives.
• Expedites backorders and handles customer returns.

Skills

Excellent communication skills

Ability to multi-task

Excellent computer skills

Excellent negotiation skills

Strong product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

5+ years of related experience

Job description

Genuine Parts Company seeks a Senior Customer Service Representative in Mobile, Alabama, to manage customer inquiries, place orders, and build customer relationships. This role involves coaching less experienced representatives and understanding customer needs. Candidates should have a high school diploma, 5+ years of experience, and excellent communication and negotiation skills. The position offers a benefits package including healthcare, 401(k), and paid time off.