Mobile Crisis Program Lead

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical coverage

Dental coverage

Vision coverage

Employee assistance programs

Job summary

Behavioral Health Network, Inc. in Worcester, MA is seeking an MCI Assistant Program Director to support Mobile Crisis Intervention services with leadership, supervision, and crisis response.

You will oversee MCI counselors, monitor service delivery, and collaborate with community partners to improve outcomes. A Bachelor's degree in Social Work or Psychology and at least 1 year of related mental health experience are required; valid driver’s license and reliable vehicle are needed for

Qualifications

• Bachelor's Degree in Social Work or Psychology is required.
• Minimum of 1 year of related mental health work experience.
• Valid state driver's license and reliable vehicle for community-based work.
• Strong verbal and written communication; cultural competence.

Responsibilities

• Provide direct oversight and supervision of MCI Counselor staff, including performance reviews and coaching.
• Monitor service delivery through call reviews and real-time monitoring, maintaining accurate supervision records.
• Ensure program goals are met in accordance with performance specifications and organizational standards.
• Collaborate with MCI leadership on program initiatives and quality improvement.
• Provide crisis intervention, de-escalation, and therapeutic support, connecting individuals to referrals and services.
• Maintain thorough, timely documentation of all interactions.
• Build and maintain relationships with community providers and external partners.

Skills

Leadership

Supervision

Crisis intervention

Quality improvement

Communication

Education

Bachelor's Degree in Social Work / Psychology

Job description

Behavioral Health Network, Inc. in Worcester, MA is seeking an MCI Assistant Program Director to support Mobile Crisis Intervention services with leadership, supervision, and crisis response.

You will oversee MCI counselors, monitor service delivery, and collaborate with community partners to improve outcomes. A Bachelor's degree in Social Work or Psychology and at least 1 year of related mental health experience are required; valid driver’s license and reliable vehicle are needed for