Mobile Crisis Intervention Supervisor | Clinical Team Lead

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance programs

Job summary

Behavioral Health Network, Inc. seeks an MCI Supervisor to oversee triage operations for Adult and Youth Mobile Crisis Intervention teams within the Emergency Services division.

You will supervise masters-level Triage Clinicians, ensure timely assessments, and coordinate shift operations, call quality, and staff accountability. Applicants should hold a Master's Degree with LMHC or LICSW licensure, plus 2+ years of post-graduate clinical work and supervisory experience, to lead crisis response

Qualifications

• Master's degree and 2+ years of post-graduate clinical work required.
• Licensure (LMHC or LICSW) required.
• Minimum 2 years of supervisory experience.
• Experience in crisis assessment and triage.

Responsibilities

• Provide direct shift oversight of master's level Triage Clinicians.
• Ensure timely assignment of incoming assessment requests and staff to cases.
• Monitor triage staff and information gathering.
• Maintain shift tracker, bulletin board and shift tools.
• Consult with clinical director as needed.
• Maintain shift productivity and prioritize mobile assessments.
• Monitor call volume and call quality; provide direct feedback.
• Model professionalism, ensure policy adherence and accountability.
• Assist in team meetings and group supervision.
• Monitor Quality Assurance measures and coordinate with partners.

Skills

Clinical assessment

Triage

Crisis de-escalation

Supervisory experience

Active listening

Written communication

Team leadership

Recovery Oriented model

Education

Master's Degree

Job description

Behavioral Health Network, Inc. seeks an MCI Supervisor to oversee triage operations for Adult and Youth Mobile Crisis Intervention teams within the Emergency Services division.

You will supervise masters-level Triage Clinicians, ensure timely assessments, and coordinate shift operations, call quality, and staff accountability. Applicants should hold a Master's Degree with LMHC or LICSW licensure, plus 2+ years of post-graduate clinical work and supervisory experience, to lead crisis response