Mobile Crisis Dispatcher — Calm Emergency Support

ncgCARE; Waynesville (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401k

Paid time off

Educational assistance

Job summary

ncgCARE in Waynesville, NC is seeking an Entry Level Mobile Crisis Dispatcher to receive, assess, and prioritize emergency calls, dispatch crisis staff, and support callers in urgent behavioral health needs.

The role includes registering clients, verifying insurance, coordinating with emergency services, documenting interactions, and providing follow-up care. Training and growth opportunities and competitive benefits available.

Qualifications

• High school diploma required.
• Experience in emergency dispatch or crisis intervention is desirable but not required.
• Basic computer proficiency including email and basic office software.
• Experience with Electronic Health Records (EHR) is a plus.

Responsibilities

• Answer crisis calls, assess situations, and provide calm support.
• Dispatch mobile crisis teams and coordinate emergency responses.
• Register clients and verify insurance information.
• Document calls and track case updates for crisis care.

Skills

Emergency dispatch

Crisis intervention

Insurance verification

Communication

Education

High School Diploma

Tools

Electronic Health Records (EHR)

Job description

ncgCARE in Waynesville, NC is seeking an Entry Level Mobile Crisis Dispatcher to receive, assess, and prioritize emergency calls, dispatch crisis staff, and support callers in urgent behavioral health needs.

The role includes registering clients, verifying insurance, coordinating with emergency services, documenting interactions, and providing follow-up care. Training and growth opportunities and competitive benefits available.