Mobile Casino Field Tech - Travel, Troubleshooting

AGS - American Gaming Systems; Guymon (OK); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

AGS seeks a Field Service Technician to install, upgrade, and service gaming equipment at casino locations. You will perform preventative maintenance, troubleshoot incidents, and ensure high-quality customer interactions across diverse environments.

The role requires basic AC/DC electronics knowledge, networking fundamentals, and the ability to work flexible hours, including weekends and holidays. Travel within the territory is expected as part of the job.

Formación

• High School diploma or GED required.
• Driver's license and vehicle insurance preferred.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience in electronics/computer networking; gaming experience is a plus.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsabilidades

• Install, upgrade, and service gaming equipment.
• Perform preventative and general maintenance on casino products.
• Complete paperwork and reports in a timely, detailed manner.
• Provide excellent customer service to internal and external customers.
• Troubleshoot and resolve service incidents; escalate when needed.
• Track parts and inventory for service tasks.
• Participate in weekly on-call rotation for after-hours support.
• Follow safety protocols in various work environments.

Conocimientos

Troubleshooting

Electronics

Networking

Customer service

Documentation

Educación

High School diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

AGS seeks a Field Service Technician to install, upgrade, and service gaming equipment at casino locations. You will perform preventative maintenance, troubleshoot incidents, and ensure high-quality customer interactions across diverse environments.

The role requires basic AC/DC electronics knowledge, networking fundamentals, and the ability to work flexible hours, including weekends and holidays. Travel within the territory is expected as part of the job.