Mobile Associate - Tech Sales & Growth Path

T-Mobile USA, Inc.; South Center (IN); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Health insurance

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to serve and educate customers about our latest devices and plans in a fast-paced retail environment. You will build relationships, demonstrate products, and provide tailored solutions to meet individual needs while driving store goals.

The role emphasizes hands-on demonstrations, customer-first service, and collaboration with peers and leaders to grow skills and advance to higher roles within the company.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty by:
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to successfully identify and handoff small business leads.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Education

High School Diploma

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to serve and educate customers about our latest devices and plans in a fast-paced retail environment. You will build relationships, demonstrate products, and provide tailored solutions to meet individual needs while driving store goals.

The role emphasizes hands-on demonstrations, customer-first service, and collaboration with peers and leaders to grow skills and advance to higher roles within the company.