Mobile Associate, Store-in-Store, Bilingual | Retail Sales

T-MOBILE USA, Inc.; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

T-MOBILE USA, Inc. is seeking Mobile Associates in Raleigh, NC to engage customers and demonstrate the value of T-Mobile solutions. The role involves building relationships in a retail environment and leveraging digital tools to promote products. Candidates must have a High School Diploma or GED and at least 6 months of experience in customer service or sales. The position offers base pay of $18.00 per hour plus training pay, and the potential for annualized incentives of $18,000 after promotion to the Mobile Expert role.

Qualifications

• At least 6 months of customer service and/or sales experience, preferably in a retail environment.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Engage with customers in a high‑traffic retail environment using digital tools.
• Use solution‑based selling techniques to demonstrate the value of T‑Mobile products.
• Maintain continuous customer obsession and build rapport with every interaction.
• Collaborate with leadership to enhance customer experience.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma or GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs and recommending solutions. The role focuses on sales excellence, delivering exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a high‑traffic retail environment, using digital tools to educate and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions, applying solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and continuously learn to provide the best possible customer experience.
• Maintain continuous customer obsession: build rapport, trust, and loyalty with every interaction, and follow up with customers to capture referrals and manage Be Back processes.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up through device support and account servicing.

Education & Work Experience

• High School Diploma or GED (Required)
• At least 6 months of customer service and/or sales experience, preferably in a retail environment.

Knowledge, Skills and Abilities

• Customer satisfaction: passionate advocate, balanced with performance goals (Required).
• Team building: willingness to collaborate, share best practices and serve customers (Required).
• Retail sales: competitive drive and confidence in a fast‑paced environment (Required).

Licenses & Certifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel required: No.

Compensation

Hourly base pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After training, promotion to the Mobile Expert role makes the employee eligible for an annualized incentive target of $18,000 per year, with actual incentives varying by performance and full‑time status.

Equal Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.