Mobile Associate, Store-in-Store, Retail Sales

T-Mobile; Richmond (VA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Tuition assistance

Paid time off

Job summary

T-Mobile is seeking Mobile Associates to enhance the retail experience at partner locations in Richmond, Virginia. The role involves engaging customers, using digital tools, and providing exceptional service in a fast-paced environment.

Applicants should have a high school diploma and 6 months of customer service or sales experience. T-Mobile offers a competitive hourly wage of $18, plus bonuses based on performance.

Full benefits include medical, dental, and 401(k) options.

Qualifications

• 6 months of customer service and/or sales experience, retail environment preferred.
• Effective at balancing customer experience and performance goals.
• Willingness to work alongside peers and store leaders.

Responsibilities

• Proactively engage with customers in a retail environment.
• Leverage digital tools during customer interactions.
• Provide exceptional service and exceed customer expectations.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma or GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions, onboarding solutions, and help customers self‑serve using the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer‑Ready at all times. Continuously learn and improve skills for the best customer experience. Partner with nearby store locations to onboard customers, practice skills, share knowledge, and perform store operations, opening and closing procedures. Carry kiosk keys, lock and secure kiosk assets, and report lost keys or assets to the manager.
• Be customer‑obsessed, passionate, friendly, and engaging. Build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Reach out to potential customers to drive sales activity. Follow up, capture referrals, manage "Be Back" processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

Education

• High School Diploma or GED (required).

Work Experience

• 6 months of customer service and/or sales experience, retail environment preferred (required).

Knowledge, Skills and Abilities

• Customer satisfaction: Passionate customer advocate with the desire to connect and have fun with customers. Effective at balancing customer experience and performance goals (required).
• Team building: Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learn and share best practices, and provide resolutions to issues (required).
• Retail sales: Competitive drive and confidence to succeed in a fast‑paced sales environment (required).

Licenses and Certifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

No travel required.

DOT Regulated

DOT Regulated Position: No. Safety Sensitive Position: No.

Compensation

Hourly base pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

Benefits

Full and part‑time employees have access to medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

EEO Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation for Disabled Applicants

For individuals with a disability who need reasonable accommodation during the application or interview process, please email [e-mail] or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.