Mobile Associate, Store-in-Store, Retail Sales

T-MOBILE USA, Inc.; Traverse City (MI); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off

Tuition assistance

Job summary

A leading telecommunications provider is seeking Mobile Associates in Traverse City, MI, to engage with customers and drive sales in a retail environment. Ideal candidates should possess a High School Diploma and have experience in customer service or sales. Responsibilities include using digital tools to assist customers and building lasting relationships. Compensation includes an hourly pay of $18.00 plus additional training pay. Training and benefits provided including medical and dental coverage.

Qualifications

• 6 months of customer service and/or sales experience, preferably in a Retail environment.

Responsibilities

• Proactively engage with customers in a retail environment to showcase T-Mobile solutions.
• Leverage digital tools and advise customers on sales and onboarding.
• Continuously learn about new products and improve skills.
• Build rapport and loyalty with customers to drive sales.
• Collaborate with store leadership to enhance customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions centric to helping customers understand how to self-serve and utilize the T-Mobile app.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly/fully onboard customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
• Present passion for customer service, friendly and engaging. Build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to further drive sales activity. Capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set up, device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be oneself when connecting and having fun with customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building: Desire to be part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

No

Hourly Base Pay

$18.00, plus $5.00 per hour training pay.

Benefits Summary

Medical, dental and vision insurance; 401(k) plan; paid time off and up to 12 paid holidays; parental and family leave; tuition assistance; mobile service and home internet discounts; and disability and life insurance options.

Equal Opportunity Employer Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.