Mobile Associate, Store in Store - Retail Sales

T-MOBILE USA, Inc.; Flemington (NJ); On-site; USD 26,863 - 27,552; Full time

Benefits offered by this job

Health insurance

401(k)

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to join our Store-in-Store team in Flemington, NJ. You will engage customers in a high-traffic retail environment, educate them on devices and plans, and demonstrate solutions that meet their needs.

You’ll leverage digital tools, drive sales, and deliver an exceptional customer experience every day. Requirements include a high school diploma and at least 6 months in customer service or sales.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service or sales experience, retail environment preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educating them on T-Mobile solutions.
• Use digital self-serve tools to identify needs and demonstrate value of products and onboarding solutions.
• Complete training on in-store experience, products, processes, and systems; stay customer-ready at all times.

Skills

Coaching

Communication

Consultative Selling

Customer Service

Sales

Leadership

Relationship Building

Product Knowledge

Age requirement

Work authorization

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets, doing it the right way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and onboarding solutions centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer ready at all times. Continuously learn and improve skills to provide the best possible experience.
• Customer‑obsessed: passionate, friendly, engaging; build rapport, trust, and loyalty with every interaction. Commit to providing exceptional service and exceeding expectations. Proactively reach out to potential customers to drive sales activity, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up, device support, and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques
• At least 18 years of age
• Legally authorized to work in the United States

Travel

No.

DOT Regulated

No.

Safety Sensitive Position

No.

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 /year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for new full‑time employees and about 2.5 weeks for new part‑time employees annually, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Eligible employees can also receive these additional benefits. To learn about T‑Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.