Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Southaven (MS); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Tuition assistance

Childcare subsidy

Employee stock purchase plan

Job summary

T-MOBILE USA, Inc. is looking for enthusiastic Mobile Associates in Southaven, Mississippi. This role is essential in enhancing customer interactions in store locations. You will create excitement around T-Mobile's products, guide customers through onboarding, and showcase solutions tailored to their needs.

The ideal candidate will have a High School Diploma or GED along with a customer service or sales background. Competitive pay starts at $18.00 per hour, inclusive of training incentives, with the potential to earn up to $20.00 per hour with performance bonuses.

Qualifications

• High School Diploma or GED required.
• Six months of customer service and/or sales experience, preferably in a retail environment.

Responsibilities

• Engage proactively with customers in a retail environment.
• Identify customer needs and demonstrate T-Mobile solutions.
• Maintain knowledge of products and processes.
• Build rapport and exceed customer expectations.
• Partner with local teams to enhance customer experience.

Skills

Coaching

Communication

Consultative Selling

Customer Service

Relationship Building

Sales Techniques

Education

High School Diploma or GED

Job description

Job Overview

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, thrive in high‑traffic environments, and build deep relationships with customers by identifying needs and recommending solutions.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Utilize digital self‑serve tools during customer interactions and onboarding. Identify customer needs and employ solution‑based selling techniques to demonstrate the value of T‑Mobile products and services, recommend wireless solutions, and guide customers on using the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and maintain systems knowledge. Review personal results, current promotions, and Hub updates to remain customer‑ready. Partner with nearby store locations to onboard customers, practice skills, share knowledge, and perform store operations including opening and closing procedures. Safeguard kiosk cabinets, lock assets, and report lost keys or assets.
• Exhibit customer obsession: be passionate, friendly, and engaging. Build rapport, trust, and loyalty. Exceed customer expectations, proactively reach out to drive sales, follow up, capture referrals, manage Be Back processes, and perform price overrides for specialty offers in national retail.
• Build relationships with local leadership and teams to support the customer experience from account setup to device support and servicing.

Education and Work Experience

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required: No

DOT Regulated: No
Safety Sensitive Position: No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20.00 per hour inclusive of base pay and incentives.

Benefits

Full and part‑time employees have access to the same benefits when eligible, including medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs. Employees can also receive free, year‑round money coaching.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is not tolerated.

Accommodations

If you are an individual with a disability and need reasonable accommodation during the application or interview process, please email [e-mail] or call 1‑844‑873‑9500. This channel is not for applying for a position or making non‑accommodation related inquiries.