Mobile Associate, Store in Store - Retail Sales

T-Mobile; Bismarck (ND); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Employee stock purchase plan

Tuition assistance

Paid time off and holidays

Job summary

A leading telecommunications company is seeking a Mobile Associate to engage customers and promote products in a retail setting. Ideal candidates have a high school diploma and a passion for customer satisfaction. This role offers a competitive hourly wage and various benefits, including medical, dental, and stock grants.

Qualifications

• Minimum 6 months of customer service and/or sales experience, retail environment preferred.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Proactively engage with customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma/GED

Job description

Mobile Associate, Store in Store – Retail Sales

1 day ago – Be among the first 25 applicants

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and multiple wealth‑building opportunities. Employees enjoy stock grants, a 401(k), free money coaching, and more.

Job Overview

Mobile Associates are integral to the Retail Team, bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, engaging customers, identifying needs, and educating them on T‑Mobile solutions.

Job Responsibilities

• Proactively engage with customers in a highly‑traffic retail environment, using digital tools and communicating effectively.
• Leverage digital self‑serve tools during customer interactions and onboarding process; identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; stay current on promotions and knowledge resources; partner with nearby store locations to onboard customers and handle kiosk operations.
• Be customer‑obsessed: build rapport, provide exceptional service, exceed expectations, follow up with customers, capture referrals, manage “Be Back” processes, and perform price overrides for specialty offers.
• Build relationships with leadership and teams to support the customer experience from account set‑up to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience, retail environment preferred

Knowledge, Skills and Abilities

• Customer satisfaction – passionate customer advocate, balancing experience and performance goals (Required)
• Team building – willingness to work alongside peers and store leaders, sharing best practices (Required)
• Retail sales – competitive drive and confidence in fast‑paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel and Position Details

Travel: No. DOT Regulated Position: No. Safety Sensitive Position: No.

Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and hourly training pay. Upon completion they promote to Mobile Expert and become eligible for a $18,000 per year incentive target.

Benefits

Medical, dental, vision, FSA, 401(k), stock grants, employee stock purchase plan, PTO, paid holidays, parental leave, family benefits, childcare subsidy, tuition assistance, coaching, disability coverage, insurance options, mobile service & home internet discounts, pet insurance, commuter and transit programs. To learn about T‑Mobile’s benefits, visit www.t‑mobilebenefits.com.

Equal Opportunity Employer Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status or characteristic protected by law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Disability Accommodation

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500.