Mobile Associate, Store-in-Store

T-Mobile; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for Mobile Associates to join their dynamic Retail Team. This role is crucial for creating excitement around products and services in a fast-paced environment. As a Mobile Associate, you will engage with customers, showcase T-Mobile solutions, and exceed performance targets while building meaningful relationships. With a strong focus on customer satisfaction, you will thrive in a culture of growth and opportunity. Enjoy competitive pay, incentives, and a comprehensive benefits package that supports your development. If you're passionate about technology and customer service, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Qualifications

• Passionate customer advocate, effective at balancing experience and performance.
• Willing to collaborate with peers and leaders, share best practices.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build rapport and trust with customers, providing exceptional service.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Customer Service Experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way—excel in sales, provide exceptional customer experiences, and meet quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and system knowledge. Review results, current promotions, and updates to be Customer Ready. Continuously learn and improve skills to enhance customer experience. Partner with nearby stores for customer onboarding. Perform store operations, including opening and closing procedures, carrying keys, securing assets, and reporting lost keys or assets.
4. Be customer obsessed—passionate, friendly, engaging. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing experience and performance (Required)
• Team Building: Willing to collaborate with peers and leaders, share best practices (Required)
• Retail Sales: Competitive drive, confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Information

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Base Pay: $17.50

During the first 90 days, receive on-the-job training and incentive pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. All employees earn at least $20/hour including incentives and are eligible for an annual stock grant.

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer. We value diversity and inclusion. For accommodations, contact [e-mail] or call 1-844-873-9500.