Mobile Associate, Store-in-Store

T-Mobile; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their dynamic Retail Team. In this engaging role, you will be at the forefront of customer interactions, bringing the brand to life and creating memorable experiences. You will thrive in a fast-paced environment, using your skills to identify customer needs and recommend tailored solutions. With a focus on building relationships and exceeding performance targets, you will play a vital role in ensuring customer satisfaction. This position offers competitive pay, comprehensive benefits, and opportunities for growth within a supportive and inclusive workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Tuition Assistance

Childcare Subsidies

Qualifications

• Passionate about customer advocacy and balancing experience with performance goals.
• Collaborative team player willing to share best practices and resolve issues.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build rapport and trust with customers, providing exceptional service.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates aim to exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding to identify needs and demonstrate the value of T-Mobile products and services. Recommend solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, current promotions, and updates to be customer-ready at all times. Support onboarding of customers with nearby store locations, perform skills practice, knowledge sharing, and store operations including opening/closing procedures. Carry keys, lock/secure kiosk and assets, and report lost keys or assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals (Required)
• Team Building: Willing to collaborate with peers and leaders, share best practices, and resolve issues (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $17.50

During the first 90 days, associates receive on-the-job training and are eligible for incentive pay. After training, promotion to Mobile Expert is possible with an annual incentive target of $18,000/year, performance-dependent. All employees are guaranteed a minimum of $20/hour including base pay and incentives. Additionally, every employee is eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision insurance, FSA, 401(k), stock grants, purchase plans, paid time off, holidays, parental and family leave, family building benefits, childcare subsidies, tuition assistance, disability and insurance options, and discounts on mobile services and internet. Learn more at www.t-mobilebenefits.com.

Growth and Equal Opportunity

We promote growth and development, supporting our employees' careers in a dynamic environment. T-Mobile is an Equal Opportunity Employer, committed to diversity and inclusion. For accommodations, contact [e-mail] or call 1-844-873-9500.