Mobile Associate, Store-in-Store

T-Mobile; Rochester (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their dynamic Retail Team. In this role, you will be the face of the brand, engaging with customers and showcasing innovative solutions in a fast-paced environment. Your passion for customer service and sales will shine as you build meaningful relationships, exceed performance targets, and contribute to a vibrant team culture. With comprehensive training, competitive pay, and numerous benefits, this is an exciting opportunity to grow your career and make a significant impact in the retail space.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Tuition Assistance

Discounts on Mobile Service

Parental Leave

Family Benefits

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Passion for customer satisfaction and confidence in a fast-paced environment.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build relationships with leadership and teams to enhance customer experience.

Skills

Customer Service

Sales

Communication

Relationship Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including helping customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results and current promotions regularly. Partner with nearby store locations to onboard customers and perform store operations, including opening and closing procedures, and securing assets.
4. Be customer-obsessed: connect on a personal level, build rapport and trust, and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, and manage Be Back processes to build relationships.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)
• Customer satisfaction passion, team building, retail sales drive, and confidence to succeed in a fast-paced environment (Required)
• Legally authorized to work in the United States and at least 18 years old

Additional Details

Travel: No
DOT Regulated Position: No
Safety Sensitive Position: No
Hourly Base Pay: $18.00/hour

Within the first 90 days, receive on-the-job training and be eligible for incentive pay. After training, promote to Mobile Expert with an annual incentive target of $18,000/year. All employees are guaranteed to earn at least $20/hour including incentives. Additionally, all employees are eligible for an Annual Stock Grant.

Benefits

Comprehensive benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts on mobile service and home internet. For details, visit www.t-mobilebenefits.com.

Our Culture

We support growth and career development, fostering an environment of shared drive and values. We are an Equal Opportunity Employer, committed to diversity and inclusion. Reasonable accommodations are available for individuals with disabilities upon request via email or phone.