Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Huntsville (AL); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to energize retail locations and enhance customer relationships. This role focuses on showcasing T-Mobile solutions, providing exceptional service, and collaborating with store teams. Join a diverse environment with competitive pay and benefits.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Stock grants

Paid time off

Parental leave

Family benefits

Employee discounts

Qualifications

• Minimum 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Provide exceptional customer service by connecting personally.
• Build relationships with store leadership and teams.

Skills

Customer satisfaction focus

Team-oriented mindset

Competitive sales drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU!

Our Total Rewards Package ensures that employees receive a competitive salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, excel at building customer relationships, and thrive in a high-traffic environment where technology and customer needs evolve.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools to identify customer needs and demonstrate the value of our products and services, including guiding customers on how to use the T-Mobile app for self-service.
3. Complete training on store experience, products, and systems; continuously improve skills; partner with nearby stores for customer onboarding; perform store procedures including securing kiosk assets.
4. Provide exceptional customer service by connecting personally, building rapport, and exceeding expectations. Follow up with customers, manage referrals, and perform price overrides when needed.
5. Build relationships with store leadership and teams to support the customer experience from setup to support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience, retail preferred.

Knowledge, Skills, and Abilities

• Customer satisfaction focus and ability to connect authentically with customers.
• Team-oriented mindset and willingness to collaborate.
• Competitive sales drive and confidence in a fast-paced environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $17.50, with incentives and potential promotion to Mobile Expert. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, discounts, and more. For more info, visit www.t-mobilebenefits.com.

We value growth and diversity, fostering an inclusive environment where talent of all kinds can thrive. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.