Mobile Associate, Store-in-Store | Bilingual Spanish Preferred

T-Mobile; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will engage customers in a bustling environment, showcasing innovative solutions and building lasting relationships. Your passion for customer satisfaction will drive your success as you educate and recommend products tailored to their needs. With a strong focus on personal growth and development, this position offers a competitive compensation package and a wealth of benefits, including stock grants and comprehensive health coverage. If you're ready to thrive in a fast-paced environment and make a difference, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Disability Insurance

Qualifications

• Passionate customer advocate with a focus on experience and performance.
• Willing to learn and share best practices with peers and leaders.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build rapport and trust with customers while providing exceptional service.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates in SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Continuously learn and improve skills to provide the best customer experience. Partner with nearby store locations for proper onboarding. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, including securing kiosk assets and reporting lost keys or assets.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing experience and performance goals (Required)
• Team Building: Willing to learn and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Base Pay: $17.50
During the first 90 days, training and incentive pay are provided. Post-training, promotion to Mobile Expert offers an annual incentive target of $18,000/year, with actual incentives varying based on performance. All employees are guaranteed to earn at least $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, and voluntary insurance options. Additional discounts and programs are available. Learn more at www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.