Mobile Associate, Store-in-Store, Bilingual Preferred

T-Mobile; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will engage customers in a high-traffic environment, showcasing innovative solutions and building lasting relationships. With a focus on exceptional customer service and sales performance, you will thrive in a supportive atmosphere that values growth and development. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement, including the potential to earn substantial incentive pay. This is your chance to be part of a forward-thinking company that invests in its people and fosters an inclusive workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Discounts

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.
• Passionate about customer service and able to balance experience and performance goals.

Responsibilities

• Proactively engage with customers using digital tools and effective communication.
• Develop relationships with leadership and teams to enhance customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, are obsessed with the connected world, and continuously adapt to evolving technology, customer needs, and retail experiences. They excel at building relationships with customers through meaningful interactions, identifying needs, and recommending solutions. Mobile Associates are expected to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Customer Engagement: Proactively engage with customers in a high-traffic retail environment, using digital tools, effective communication, and education to showcase T-Mobile solutions.
2. Solution-Based Selling: Use digital self-serve tools during customer interactions, identify needs, and recommend wireless solutions. Help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Training and Knowledge: Complete training on in-store experience, products, systems, and processes. Continuously learn to improve skills and provide the best customer experience. Partner with nearby stores for onboarding and perform store operations including opening/closing procedures and asset security.
4. Customer Service: Be passionate, friendly, and engaging. Build rapport, trust, and loyalty. Follow up with customers, manage referrals, and perform price overrides for special offers.
5. Relationship Building: Develop relationships with leadership and teams to support the customer experience from account setup to device support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer service, able to balance experience and performance goals (Required)
• Team Building: Willing to work with peers and leaders, share best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety-sensitive.

Additional Information

Within the first 90 days, Mobile Associates receive training and are eligible for incentive pay. After training, they can promote to Mobile Expert with an annual incentive target of $18,000, subject to performance. All employees earn a minimum of $20/hour including incentives. They are also eligible for an annual stock grant.

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

We support growth and career development, emphasizing our values and fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.