Mobile Associate, Store-in-Store

T-Mobile; Humble (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you'll be the face of the brand, engaging with customers in high-traffic partner locations. Your mission is to create excitement around products and services while providing exceptional customer experiences. You'll thrive in a fast-paced environment, utilizing digital tools to connect with customers and showcase solutions. This position offers competitive hourly pay, potential incentives, and opportunities for growth within a supportive team. If you're passionate about customer service and sales, this is the perfect opportunity for you.

Benefits

Health insurance

401(k)

Stock grants

Paid time off

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Passionate advocate for customer satisfaction and performance goals.

Responsibilities

• Engage with customers in a busy retail environment using digital tools.
• Deliver exceptional customer service by building rapport and trust.
• Support onboarding of customers and perform store operations.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, continuously evolving with technology innovations, customer needs, and the Retail experience. Mobile Associates excel at building relationships with customers through meaningful interactions, identifying their needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with customers in a busy retail environment, using digital tools to communicate effectively, educate, and showcase T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate product and service value, including onboarding solutions via the T-Mobile app.
• Complete training on store experience, new skills, products, processes, and system knowledge. Review results, promotions, and updates regularly to stay customer-ready. Support onboarding of customers with nearby stores, perform store operations, and secure kiosk assets, reporting issues as needed.
• Deliver exceptional customer service by connecting on a personal level, building rapport, trust, and loyalty. Follow up with customers, manage referrals, and perform price overrides for special offers when appropriate.
• Build relationships with store leadership and teams to support customer account setup, device support, and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction: Passionate advocate, able to balance customer experience with performance goals (Required)
• Team building: Willing to collaborate, learn, and share best practices with peers and leaders (Required)
• Retail sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $17.50, with potential incentives and promotion opportunities. Benefits include health insurance, 401(k), stock grants, paid time off, and discounts. For more information, visit www.t-mobilebenefits.com.

We are an Equal Opportunity Employer and provide accommodations for applicants with disabilities. Contact [e-mail] or call 1-844-873-9500 for assistance.