Mobile Associate, Store-in-Store

T-Mobile; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht motivierte Mobile Associates, die leidenschaftlich für Kundenservice sind und in einem dynamischen Einzelhandelsumfeld gedeihen. In dieser Rolle vertreten Sie die Marke und bieten Kunden eine erstklassige Erfahrung, indem Sie deren Bedürfnisse erkennen und Lösungen anbieten. Diese Position bietet nicht nur eine wettbewerbsfähige Vergütung, sondern auch zahlreiche Vorteile, die das Wachstum und die Entwicklung der Mitarbeiter unterstützen. Wenn Sie eine Karriere in einem zukunftsorientierten Umfeld anstreben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische und zahnärztliche Versorgung

401(k)

Aktienoptionen

Bezahlte Freizeit

Elternzeit

Tuition Assistance

Mitarbeiterrabatte

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice oder Verkauf, idealerweise im Einzelhandel.
• Fähigkeit, Kundenbedürfnisse zu erkennen und Lösungen anzubieten.

Responsibilities

• Proaktive Kundenansprache in einem geschäftigen Einzelhandelsumfeld.
• Verwendung digitaler Tools zur Unterstützung des Verkaufsprozesses.

Skills

Kundenservice

Verkauf

Teamarbeit

Digitale Tools

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are key members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, creating energy and excitement around our products and services. These associates are passionate about the connected world, thrive in high-traffic environments, and excel at building relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions, and exceed performance targets by providing excellent customer service and meeting sales metrics.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling to demonstrate product value, including helping customers understand how to use the T-Mobile app.
3. Complete training on store experience, products, and systems; continuously improve skills; collaborate with nearby stores for customer onboarding; perform store procedures including securing assets and reporting issues.
4. Be customer-obsessed: connect on a personal level, build rapport and loyalty, follow up, and manage referrals and sales processes. Perform price overrides when needed.
5. Build relationships with leadership and team members to support customer experience from setup to support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction focus and ability to connect with customers (Required)
• Team building and willingness to collaborate (Required)
• Retail sales drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Hourly Pay: $17.50/hour during training, with potential incentives and promotion to Mobile Expert role with an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.