Mobile Associate - Legal Hospitality

Forrest Solutions; Boston (MA); On-site; USD 47,000 - 57,000; Full time

Job summary

A premier service provider in Boston is seeking a Mobile Associate to deliver exceptional client support across multiple sites. This full-time position requires a minimum of one year of professional experience, preferably in a hospitality setting. Responsibilities include managing shifts, providing customer service, and handling office tasks. Candidates must demonstrate strong organizational skills, adaptability, and a focus on client satisfaction.

Qualifications

• Minimum 1 year of experience in a professional setting.
• Direct experience working within a law firm is required.
• Proven experience in a hospitality or high-touch client-facing role.

Responsibilities

• Travel to various client locations to fill open shifts.
• Provide exceptional customer service to clients and their teams.
• Manage inbound and outbound mail and package processing.

Skills

Client-first mentality

Hospitality experience

Multitasking

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Mobile Associate (Hospitality & Office Services)

Position Type: Full-Time

Compensation: $25.00 per hour

Job Summary: We are seeking a dynamic and highly organized Mobile Associate to provide premier support across multiple client sites in the Boston area. This role is ideal for a well‑rounded, put‑together individual with “hospitality DNA” – someone who is proactive, service‑oriented, and thrives in fast‑paced professional environments.

Key Responsibilities:

• Travel to various client locations within the Boston area to promptly fill open shifts resulting from staff absences or special projects.
• Collaborate with the workforce management team to receive shift assignments and coordinate travel arrangements effectively.
• Integrate seamlessly with on‑site teams, quickly learning site‑specific procedures and work environments with minimal training.
• Provide exceptional, five‑star customer service to our premier clients and their team members, acting as a primary point of contact.
• Maintain a friendly, approachable, and professional demeanor at all times, even in high‑pressure situations.
• Respond promptly and effectively to all inquiries, concerns, and service requests, ensuring high levels of client satisfaction.
• Perform assigned on‑site duties: managing inbound and outbound mail, package processing, and courier services.
• Handle complex print, scan, and copy jobs, ensuring accuracy, quality control, and adherence to deadlines.
• Demonstrate flexibility and a “can‑do” attitude, assisting with various other office support tasks as required by the client.
• Maintain clear and open communication with the management team regarding availability, travel status, and on‑site challenges.
• Adapt quickly to unexpected situations, demonstrating resourcefulness, critical thinking, and strong problem‑solving skills.
• Proactively identify solutions and know when to elevate issues to appropriate resources or on‑site supervisors.

Qualifications & Requirements:

• Experience: Minimum 1 year of experience in a professional setting.
• Industry Experience: Direct experience working within a law firm is required.
• Core Skills: Proven experience in a hospitality, or high‑touch client‑facing role, combined with experience in office services (mail processing, print/scan, copy).
• Technical Skills: Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Soft Skills: Client‑first mentality with a cheerful and pleasant disposition; extremely organized with high attention to detail; ability to multitask and work under pressure in a fast‑paced environment.
• Education: High school diploma or equivalent.
• Confidentiality: Ability to maintain confidentiality and security of all client information.
• Professionalism: Ability to maintain a “business professional” appearance and demeanor.

Work Environment & Physical Demands:

• This is an active role and will be on your feet for extended periods.
• Daily travel to various client sites in the Boston area.
• Must be able to lift and move packages or boxes up to 25 lbs.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.