Lead Office Services Associate - Boston

RR Donnelley; Boston (MA); On-site; USD 31,684 - 34,935; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

A leading global firm is seeking a Lead Office Services Associate in Boston. The role involves overseeing office service tasks, ensuring deadlines are met, and interacting with clients. Ideal candidates will have at least 3 years of experience, strong customer service skills, and the ability to work in a fast-paced environment. This position requires professional attire and the ability to lift up to 50 lbs regularly. Competitive pay and benefits are offered including medical coverage and 401(k) with company match.

Qualifications

• Minimum 3 years’ office services experience preferably in a legal or large corporate environment.
• Skilled in the use of mail, phone, email, and digital reprographics.
• Good written and verbal communication skills including professional etiquette.

Responsibilities

• Utilize appropriate logs for all office services work.
• Perform work in office services including reprographics and mail functions.
• Communicate with supervisor or client on job or deadline issues.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Job Description

Lead Office Services Associate located in Boston, onsite.

Pay: $23.00 – $25.36 per hour
Shift: Monday to Friday, 9:00 a.m. – 6:00 p.m.

Job Duties

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.
• May train new Office Services Associates.
• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
• Must be able to work standing up all or most of the time.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years’ office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back‑office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with positive can‑do attitude.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave, adoption assistance, tuition assistance and employer/partner discounts.
• Potential overtime, shift differential, call‑in, and/or stand‑by pay.

The policy of Williams Lea is to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.