Mobile Appliance Repair Technician — Field Service

LG Electronics; Elizabeth (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

No-cost medical premiums

401(k) with company match

Paid time off

Performance incentives

Mental health resources

Parental leave

Job summary

LG Electronics is hiring a Field Service Technician (DMST) in the Newark, NJ area. You will travel to customer locations to diagnose and repair LG appliances, TVs and A/C units, while maintaining high service standards and proper safety practices.

The role requires at least 1 year of technical experience, valid driver's license, and ability to lift up to 50 pounds. EPA certification is expected or can be pursued after hire. We offer competitive benefits and a generous PTO program.

Qualifications

• Minimum 1 year experience in a technical role (appliance repair preferred).
• Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to properly troubleshoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Tools & diagnostics

EPA certification

Driver's license

Lifting up to 50 lb

Tools

Diagnostic tools

Repair equipment

Job description

LG Electronics is hiring a Field Service Technician (DMST) in the Newark, NJ area. You will travel to customer locations to diagnose and repair LG appliances, TVs and A/C units, while maintaining high service standards and proper safety practices.

The role requires at least 1 year of technical experience, valid driver's license, and ability to lift up to 50 pounds. EPA certification is expected or can be pursued after hire. We offer competitive benefits and a generous PTO program.