Mobile App Solution Engineer — Customer-Focused & Agile

United States Digital Space LLC; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

United States Digital Space LLC is seeking a dedicated Product Solution Engineer to join its dynamic team. The role involves acting as the primary contact for customer issues related to Mobile Apps and ensuring effective resolution of customer tickets. You will work closely with development and support teams, contribute to agile processes, and maintain documentation for troubleshooting.

The ideal candidate should have proven experience in technical support, solid understanding of mobile fundamentals, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in a technical support or product solution role, preferably within a Mobile Environment.
• Strong analytical thinking and problem-solving skills.
• Ability to communicate effectively with customers.

Responsibilities

• Act as the primary contact for customer issues related to Mobile Apps.
• Collaborate with development and support teams to resolve customer issues.
• Maintain detailed records of interactions and resolutions.

Skills

Technical support experience

Mobile fundamentals

Agile methodology

Problem-solving skills

Communication skills

Independent working

Job description

United States Digital Space LLC is seeking a dedicated Product Solution Engineer to join its dynamic team. The role involves acting as the primary contact for customer issues related to Mobile Apps and ensuring effective resolution of customer tickets. You will work closely with development and support teams, contribute to agile processes, and maintain documentation for troubleshooting.

The ideal candidate should have proven experience in technical support, solid understanding of mobile fundamentals, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.