Implementation Engineer - Customer Solutions

United States Digital Space LLC; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equal opportunity employer

Innovative work environment

Job summary

United States Digital Space LLC is seeking an Implementation Engineer to engage customers in a consultative role, delivering expertise in the company's products and the contact center ecosystem. The engineer will manage both technical and business tasks, coordinating activities and ensuring customer satisfaction.

The ideal candidate holds a BS/BA in a technical or business field with over 5 years of relevant experience. Skills in project management, technical configuration, and business analysis are essential for success in this role.

Qualifications

• 5+ years of professional experience required, varying by specialization.
• Experience in call centers and their operations for business optimization roles.
• Strong interpersonal and communication skills for all roles.

Responsibilities

• Provide technical configurations and programming as necessary.
• Manage projects from start to finish for system life cycle development.
• Supervise junior staff and subcontracted personnel during projects.

Skills

Technical configuration

Business analysis

Project management

Public speaking

Analytical skills

Education

BS/BA in technical or business field

MBA preferred

Job description

United States Digital Space LLC is seeking an Implementation Engineer to engage customers in a consultative role, delivering expertise in the company's products and the contact center ecosystem. The engineer will manage both technical and business tasks, coordinating activities and ensuring customer satisfaction.

The ideal candidate holds a BS/BA in a technical or business field with over 5 years of relevant experience. Skills in project management, technical configuration, and business analysis are essential for success in this role.