SaaS Product Solutions Engineer

United States Digital Space LLC; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

United States Digital Space LLC is looking for a Product Solution Engineer to join our innovative team. The role involves bridging the gap between development and customer support, ensuring timely resolutions to customer issues.

Successful candidates will have experience in technical support, excellent problem-solving skills, and knowledge of APIs and databases. Join us to thrive in a dynamic work environment that values every contribution and promotes innovation.

Qualifications

• Proven experience in a technical support or product solution role, preferably within a SaaS environment.
• Experience working in agile teams.
• Strong problem-solving skills and the ability to think analytically.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the primary contact for customer issues related to various platforms.
• Handle customer tickets promptly for effective resolution.
• Collaborate with development and support teams to resolve issues.
• Maintain records of customer interactions in the ticketing system.
• Contribute to agile development processes.

Skills

Technical support experience

Problem-solving skills

Communication skills

Agile methodology

Knowledge of APIs

Experience with SaaS

Tools

Vue.js

MongoDB

RESTful APIs

Job description

United States Digital Space LLC is looking for a Product Solution Engineer to join our innovative team. The role involves bridging the gap between development and customer support, ensuring timely resolutions to customer issues.

Successful candidates will have experience in technical support, excellent problem-solving skills, and knowledge of APIs and databases. Join us to thrive in a dynamic work environment that values every contribution and promotes innovation.