Enterprise Customer Solutions Engineering Lead

United States Digital Space LLC; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous paid time-off policy (PTO)

RSU stock grants

Professional development opportunities

Monthly cell phone stipend

Access to innovative mental health support

Job summary

United States Digital Space LLC is seeking a Manager for their Customer Solutions Engineering team. In this pivotal role, you will lead a team that provides exceptional support to enterprise customers of dbt Cloud, greatly impacting user retention and satisfaction.

Your responsibilities will include developing support strategies, fostering professional growth within the team, and collaborating with cross-functional teams. Ideal candidates possess extensive technical support experience and a strong leadership background.

Qualifications

• Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment.
• Proven track record of building and leading high-performing technical support or engineering teams.
• Exceptional problem-solving skills, capable of handling complex technical issues.

Responsibilities

• Lead and develop a team of Customer Solutions Engineers across the APJ regions.
• Strategize and implement support processes to enhance operations.
• Monitor and analyze team performance, providing feedback and coaching.

Skills

Technical support experience

Leadership skills

Problem-solving skills

Communication skills

Project management

Tools

SQL

Analytics engineering tools

Job description

United States Digital Space LLC is seeking a Manager for their Customer Solutions Engineering team. In this pivotal role, you will lead a team that provides exceptional support to enterprise customers of dbt Cloud, greatly impacting user retention and satisfaction.

Your responsibilities will include developing support strategies, fostering professional growth within the team, and collaborating with cross-functional teams. Ideal candidates possess extensive technical support experience and a strong leadership background.