Mitigation Project Manager

Servpro Industries, Inc.; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Job summary

SERVPRO Industries, Inc. is seeking a highly organized Mitigation Project Manager to oversee emergency services and mitigation projects from inspection through completion. You will ensure service quality, accurate documentation, and efficient execution in line with SERVPRO and IICRC standards.

Responsibilities include on-site inspections, scope development, resource coordination, and team leadership. You will work with homeowners, commercial clients, and insurers to deliver exceptional results

Qualifications

• Experience in restoration, construction, or mitigation preferred.
• Knowledge of IICRC standards; WRT/ASD certifications a plus.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple jobs in a fast-paced, emergency-driven environment.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 lbs and work in various environmental conditions.

Responsibilities

• Conduct on-site inspections to determine scope and needs.
• Develop detailed work scopes and action plans for mitigation services.
• Manage multiple projects simultaneously with timely progression.
• Coordinate equipment, labor, and resources for efficiency.
• Ensure work complies with IICRC guidelines and SERVPRO processes.
• Act as primary contact for homeowners, clients, and insurers.
• Maintain thorough job documentation including photos and logs.
• Train field technicians and conduct quality checks.
• Close out jobs with complete files and customer satisfaction.

Skills

Project management

Water mitigation

Fire mitigation

Customer service

Estimating

Documentation

Team leadership

Insurance communications

Time management

Job description

Benefits:

• Company car
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off

Position Summary

SERVPRO is seeking a highly organized and customer-focused Mitigation Project Manager to oversee emergency services and mitigation projects including water, fire, mold, and storm damage restoration. This role is responsible for managing jobs from initial inspection through completion, ensuring exceptional service, accurate documentation, and efficient project execution in alignment with SERVPRO and IICRC standards.

Key Responsibilities

Project Management

• Conduct on-site inspections to determine scope, affected materials, and mitigation needs.
• Develop detailed work scopes and action plans for mitigation services.
• Manage multiple projects simultaneously, ensuring timely progression and quality work.
• Coordinate equipment, labor, and resources for optimal job efficiency.
• Ensure all work complies with IICRC guidelines and SERVPRO processes.

Customer & Client Communication

• Act as the primary point of contact for homeowners, commercial clients, and insurance adjusters.
• Clearly explain mitigation plans, timelines, and expectations.
• Provide ongoing job updates and deliver excellent customer service.

Documentation

• Maintain thorough and accurate job documentation including photos, notes, readings, and logs.

• Track job profitability and manage project budgets.

Team Leadership

• Direct and support field technicians and crew chiefs in daily job activities.
• Train team members in SERVPRO processes, safety protocols, and mitigation techniques.
• Conduct quality checks to ensure consistent standards and safety compliance.

Insurance & Compliance

• Work with insurance adjusters, TPAs, and property managers to meet program requirements.
• Ensure all documentation and communication meet insurance standards.
• Close out jobs with complete files and customer satisfaction.

Qualifications

• Experience in restoration, construction, or mitigation preferred.
• Knowledge of IICRC standards; WRT/ASD certifications a plus.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple jobs in a fast-paced, emergency-driven environment.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 lbs and work in various environmental conditions.

Key Skills

• Project management
• Water and fire mitigation knowledge
• Customer service excellence
• Estimating & documentation
• Team leadership
• Insurance communications
• Time management & organization