Mitigation Project Lead - Restoration & Emergency Services

IICRC; Charlotte (NC); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Company car

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Job summary

SERVPRO in Charlotte, NC seeks a Mitigation Project Manager to oversee emergency and mitigation projects from initial inspection through completion, ensuring exceptional service, accurate documentation, and efficient execution in line with SERVPRO and IICRC standards.

responsibilities include supervising field crews, coordinating equipment and labor, maintaining safety, communicating with homeowners and insurers, and tracking project profitability to deliver high-quality outcomes.

Qualifications

• Experience in restoration, construction, or mitigation preferred.
• Knowledge of IICRC standards; WRT/ASD certifications a plus.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple jobs in a fast-paced, emergency-driven environment.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 lbs and work in various environmental conditions.

Responsibilities

• Conduct on-site inspections to determine scope, affected materials, and mitigation needs.
• Develop detailed work scopes and action plans for mitigation services.
• Manage multiple projects simultaneously, ensuring timely progression and quality work.
• Coordinate equipment, labor, and resources for optimal job efficiency.
• Ensure all work complies with IICRC guidelines and SERVPRO processes.
• Act as the primary point of contact for homeowners, commercial clients, and insurance adjusters.
• Maintain thorough and accurate job documentation including photos, notes, readings, and logs.
• Track job profitability and manage project budgets.
• Direct and support field technicians and crew chiefs in daily job activities.
• Train team members in SERVPRO processes, safety protocols, and mitigation techniques.
• Conduct quality checks to ensure consistent standards and safety compliance.
• Work with insurance adjusters, TPAs, and property managers to meet program requirements.
• Close out jobs with complete files and customer satisfaction.

Skills

Project management

Leadership

Communication

Problem-solving

Job description

SERVPRO in Charlotte, NC seeks a Mitigation Project Manager to oversee emergency and mitigation projects from initial inspection through completion, ensuring exceptional service, accurate documentation, and efficient execution in line with SERVPRO and IICRC standards.

responsibilities include supervising field crews, coordinating equipment and labor, maintaining safety, communicating with homeowners and insurers, and tracking project profitability to deliver high-quality outcomes.