Mitigation Ops Lead — Run a High-Impact Restoration Team

Restoration 1; Denville (NJ); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Holiday pay for major holidays

401(k) with 4% match after 12 months

Job summary

Restoration 1 in New Jersey seeks a leader to own the mitigation department, overseeing water, fire, smoke, and mold recovery. You’ll run the crews, set standards, and build the team, not just dispatch jobs.

Responsibilities include daily scheduling, ensuring job quality, preparing accurate scopes, reviewing files, and coaching technicians. You’ll work with adjusters and homeowners on site and manage safety and equipment standards.

Qualifications

• 5+ years in water and fire mitigation, including at least 2 years leading crews.
• IICRC WRT and ASD required; AMRT and FSRT strongly preferred
• Strong Xactimate skills for mitigation
• Experience with job documentation tools (Mitigate, Companycam, or similar)
• Track record of clean files and low invoice reductions
• Valid driver's license and a clean driving record

Responsibilities

• Daily scheduling and leadership of mitigation technicians and crew leads
• Ensure job quality from first call to final invoice: drying plans, moisture logs, photos, and equipment records
• Prepare accurate Xactimate/Symbility scopes and estimates for mitigation
• Reviewing every job file before invoicing
• Hiring, training, and coaching techs, and holding them accountable
• Coordinate with adjusters, TPAs, property managers, and homeowners on site
• Maintain equipment, vehicle, and safety standards
• Rotating on-call coverage for emergencies

Skills

Leadership

Scheduling

Xactimate

Documentation tools

Tools

Mitigate

Companycam

Job description

Restoration 1 in New Jersey seeks a leader to own the mitigation department, overseeing water, fire, smoke, and mold recovery. You’ll run the crews, set standards, and build the team, not just dispatch jobs.

Responsibilities include daily scheduling, ensuring job quality, preparing accurate scopes, reviewing files, and coaching technicians. You’ll work with adjusters and homeowners on site and manage safety and equipment standards.